Process: Operational excellence

Percassity Solutions will advise on and deploy key processes to ensure your customer data is architectured to meet your needs, and transaction feeds across systems are effectively operationalised. This might mean efficient lead hand-over from Marketing to Sales or simply a feed of key campaign results from your email marketing tool back to your database.

• Data capture, integration and maintenance
• Campaign execution and response handling
• Closed loop tracking and monitoring
• Lead management
• Reporting and metrics